Troubleshooting VoIP Phones

Message Light Stays On

If there are no new messages and the message light stays on:

• Hang up the phone

• Pick the receiver back up

• When you hear a dial tone, press "*790"

Date/Time are out of Sync

If the date/time are out of sync with the actual date/time

• Unplug the phone's Ethernet cord for 10 seconds.

• After the phone has restarted it should give the correct date/time as it syncs with the VoIP server.