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REMC1 Member Shared I.T. Documentation Main Page

REMC1 Member Shared I.T. Documentation Main Page

General Info

REMC1 has created this Public facing page to share out potentially useful I.T. documentation with other REMC1 members. This page will slowly populated with any I.T. documentation thought to be helpful for others.

REMC1 Support Contact information - Available 5 days x 9.5 hours

  • Step one is submitting/creating a support ticket for any/all requests!! (training, assistance, etc..)

  • https://support.remc1.net

  • We have many options for contacting REMC1 support

    • Email (USE ONLY YOUR official work/school/district email!!): support@remc1.net

    • Phone: 9064877624 - 7:30am to 5pm EST (Messages can be left after hours)

    • Live Chat!!!: Go to the website above and click on the live chat option in the bottom right corner of the website.

    • Text Chat!!: Send a text to 9064877624 and a secure group chat will be setup in our support interface between only you and our support team.

Training and assistance on REMC1 services and Tools

  • REMC1 will train your I.T. staff on the use of Intermapper and your Fortigate vdom (both services listed below).

  • Use the Support contact info above and our engineering team will get back to you on training dates/times.

  • We would train over Google Meet using screen shares AND/OR a remote support connection (Teamviewer)

REMC1 will manage your vdom for you (and assist in all areas).

REMC1 will create and manage your Intermapper map for you if you wish (and assist in all areas)

REMC1 WAN Connection Information

REMC1 WAN DNS Server Information - Recommended to utilize REMC1 internal services

We recommend ALWAYS using the REMC1 DNS servers listed below to:

  1. Properly resolve our internal addresses for our member services such as: support.remc1.net, intermapper.remc1.net (network monitoring), DNS that points to your Fortigate vdom interface for controlling your firewall rules, webfiltering/app control/IDS/IPS, REMC1 Apple Cache/MSUS system and other add-on services.

  2. To take advantage of our MDBR (malicious domain blocking and reporting) and automatic malicious dns filtering.

  3. Our DNS servers are in close proximity to you and thus very fast.

  4. Without using our DNS you may not be taking advantage of MISEN and MERIT direct peering fast paths: We utilize MISEN/MERIT dns as our forwarders to take advantage of their peering and on-net dns resolution for Amazon EC2 peering, Netflix peering etc.. Using our DNS ensures you follow the faster peering paths vs global generic paths that are off-net and most likely slower.

REMC1 Internal DNS Servers

REMC1 hosted dns zone service

  • REMC1 hosts the domain records for most of our WAN members

  • Allows us to control both internal and external DNS (one, the other, or both)

  • Allows quick/immediate changes and additions.

  • Free

  • Especially useful for districts that do not have a DNS server and/or have moved to the cloud and no longer have Active Directory systems.

REMC1 Time Servers

  • Proper time is essential for encryption. Using trusted accurate time servers is critical and is a cybersecurity attack vector.

  • time.remc1.net ← REMC1 round robin DNS address for our resilient time servers

REMC1 WAN Member Fortigate Virtual Domain (VDOM) Login

  • Please submit a ticket to REMC1 via your official work/isd/school email to request the address to log into your district/ISD vdom and your username and password AND Training

    • Training is required to utilize the system. Outages can occur from mistakes!

    • Unique usernames and passwords will be assigned to any of your I.T. staff who are authorized to connect by you ISD account admin(s) on record with REMC1.

    • IF REMC1 controls your DNS records (and you utilize our DNS servers as recommended) we can add a special dns record such as: wan.yourdns.xyz which points to your Fortigate Vdom URL. Otherwise we can give you the IP to connect to.

    • For editing your map (adding/mapping/graphing/monitoring your network devices) you need to use the client.

    • Intermapper client download is available here (REMC1 must give you access): https://drive.google.com/drive/u/0/folders/15Ayf8c5uL8GWBGausFuAEHr3byldPmfn

Intermapper Network Monitoring

  • REMC1 Network Monitoring system

  • Contact support (info above) for a username, password and training

  • All WAN members have full access to their district maps for monitoring/graphing and EDITING

  • View only via the web: https://intermapper.remc1.net (if you are NOT on the REMC1 WAN (off-net) you will need to log into the web interface with your REMC1 assigned Intermapper username and password.

Page Links

Networking

  • https://remc1.atlassian.net/wiki/spaces/NET

  • (Categories of interest in the left sidebar of the Networking section would be “Fortigate” as well as the section: “Networking Devices and Appliances”) Under the Networking Devices and Appliances section would be info on Aruba/Procurve, Cisco, Juniper etc.. The Aruba/Procurve wiki is very comprehensive.

  • Also under the Networking section is an Active Directory section, A growing Azure AD section and many more possibly useful areas of information.

Server/SIS/Powerschool

 

Quick Link to the WHOLE REMC1 Public wiki space