Finlandia - WUPHD COVID Call Center Howto

If you have any questions or issues with the setup and use please call/contact the REMC1 Helpdesk at 9064877624, via web chat at https://www.remc1.net or by sending an email to support@remc1.net .

Step 1 - If you are off campus

Set up and connect to the Finlandia SSL VPN

• If you are a staff member or student participating in the Finlandia/WUPHD COVID call center you have access already via your student network login and password
• Setup instructions: Finlandia SSL VPN Covid Call Center Instructions
• Setup video: Install FortiClient VPN software

Step 2 - Connect to the VPN

Instructions for connecting are in the same wiki page as above.  You must connect the vpn before proceeding to the next step.

• Instructions: Connect to Finlandia SSL VPN
• Video: Connect to the Finlandia Network

Step 3 - Install the phone application

You can make calls from your computer using Jitsi.

• Installation instructions: Finlandia Covid Call Center Voip Phone Client Setup
• Installation video: Install and configure Jitsi

Step 4 - Place a Call

• Call Instructions: Placing a Call
• Video Instructions: Placing a Call