If you have any questions or issues with the setup and use please call/contact the REMC1 Helpdesk at 9064877624, via web chat at https://www.remc1.net or by sending an email to support@remc1.net .
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Step 1 - If you are off campus
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Set up and connect to the Finlandia SSL VPN
- If you are a staff member or students student participating in the Finlandia/WUPHD COVID call center you have access already via your student network login and password.
- Setup instructions: Finlandia SSL VPN Covid Call Center Instructions
- Setup video: Install FortiClient VPN software
Step 2 -
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Connect to the VPN
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Instructions
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for connecting are in the same wiki page as above. You must connect the vpn before proceeding to the next step.
- Instructions: Connect to Finlandia SSL VPN
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Step 3 - Install the phone application
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You can make calls from your computer
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using Jitsi.
- Installation and dialing instructions here: Finlandia Covid Call Center Voip Phone Client Setup
- Installation video: Install and configure Jitsi
Step 4 - Place a Call
- Call Instructions: Placing a Call
- Video Instructions: Placing a Call