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Finlandia - WUPHD COVID Call Center Howto

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Created by Josh Hiner, last modified by Lauren Keller on Jan 21, 2021

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Step 1 - If you are off campus

Set up and connect to the Finlandia SSL VPN

If you are a staff member or student participating in the Finlandia/WUPHD COVID call center you have access already via your student network login and password
Setup instructions: Finlandia SSL VPN Covid Call Center Instructions
Setup video: Install FortiClient VPN software

Step 2 - Connect to the VPN

Instructions for connecting are in the same wiki page as above. You must connect the vpn before proceeding to the next step.

Instructions: Connect to Finlandia SSL VPN
Video: Connect to the Finlandia Network

Step 3 - Install the phone application

You can make calls from your computer using Jitsi.

Installation instructions: Finlandia Covid Call Center Voip Phone Client Setup
Installation video: Install and configure Jitsi

Step 4 - Place a Call

Call Instructions: Placing a Call
Video Instructions: Placing a Call

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