Finlandia SSL VPN Covid Call Center Instructions

Windows Installation and connection

To Configure

1. YOU MUST HAVE AN ACTIVE INTERNET CONNECTION TO INSTALL THIS CLIENT
2. Download and install: SSL VPN Client Software then come back to this page
3. Run the install. Installation may require local admin privileges. At one point the install MAY download updates from fortinet. THIS MAY PAUSE FOR EVEN 10MIN AT 0% you must be patient it will continue if you have an internet connection
4. After running the install you should see a red or blue shield on your desktop titled FortiClient.  Double-click it to run
   
5. You will get a Forticlient Console window.  Click the blue "Configure VPN" link in the center of the white area (see picture below)
   
6. Fill in a connection name - the name is unimportant but should reflect the network to which it will connect you
7. The Remote gateway is finlandiavpn.remc1.net 
8. Put a check in the customize port box and enter 10443
9. Optional: Click the Save Login radio button and in the Username Field type in your username, you only need your username and not your full email address. For instance if your email is djohnson@finlandia.edu your username will be djohnson
   
10. Click 'Save'

Video Instructions for installing the VPN.

To Connect

1. You should see a red shield on your desktop titled Forticlient. Run this by double clicking. Alternatively, you may see a green shield in the lower right taskbar. Right-click on that and select "connect to (whatever you named your profile)". Finally you should also have a "Fortinet" entry in your windows start menu where you can launch the Forticlient Console and connect. See the pictures below.
   
   
2. Type in your username, you only need your username and not your full email address (if you didn't set it up to autofill in the steps above).
3. Type in your NETWORK login password. This will be the same password used to log into university computers and your email.
4. Click Connect. If you receive a certificate warning (you shouldn't unless you used the IP address instead of finlandiavpn.remc1.net as the remote gateway) accept the certificate to finish the connection.
   
5. Remember to disconnect when you are done.
6. To disconnect double click on the Forticlient shield icon on your desktop and then click Disconnect in the window that pops up OR right click on the green Forticlient shield in your taskbar and select disconnect. (see picture below)
   or 

Video Instructions for connecting to the VPN.

OSX - Apple

To Configure

1. Download the OSX client Here and double click on the download. It will mount as a drive. You must open the finder and click on it like a disk drive and run the forticlientupdate.app as shown in the screenshot below.
   
2. A window will pop up. Click Continue, then Continue, then Agree to the license (if you are UPGRADING then you will not see that step) then click the customize button on the lower middle part of the window (see screenshot below)
   
3. IMPORTANT NOW UNCHECK OTHER COMPONENTS or it will install a slew of annoying garbage such as webfilter, antivirus etc. which you don't need
4. Click the Install button and finally the close button.
5. On the top OSX Menu Bar click the Black Shield and select Open Forticlient Console OR Go to your Finder then click Applications on the left side of that window then on the right side double click on the Forticlient icon with the Red Shield (see pictures of both methods below).
   
   
   or
   
   
6. Once open click the Remote access on the left side of the window then the gray gear icon on the right part of the window and select Add New Connection (see picture below)
   
   
7. Select the SSLvpn radio button on top
8. Name your connection: Finlandia (for example)
9. Remote Gateway: finlandiavpn.remc1.net
10. Click Customize Port and type in 10443
11. Click Save Login checkbox
    
    
12. In the Username Field type in your username, you only need your username and not your full email address. For instance if your email is djohnson@finlandia.edu your username will be djohnson.
13. Click the Add button at the bottom right

To Connect

1. On the top OSX Menu Bar click the Black Shield and select Open Forticlient Console OR Go to your Finder then click Applications on the left side of that window then on the right side double click on the Forticlient icon with the Red Shield (see pictures of both methods below).
   
   or
   
2. When the window pops up make sure your correct VPN Name is selected
3. In the Username Field type in your username, you only need your username and not your full email address. For instance if your email is djohnson@finlandia.edu your username will be djohnson. (skip if its already there and saved in the config from the initial setup)
4. Type in your NETWORK login password. This will be the same password used to log into your work computer and your email. Its all one login.
5. Click Connect
6. Remember to disconnect when you are done. To disconnect click on the shield in the top menu bar as explained above or double click the forticlient red shield in Applications and click disconnect. Screenshots for both methods are already included above.