Download and install the Forticlient installer available here: FortiClientOnlineInstaller_5.4.0.0780.exe
Once the Forticlient installer is complete you must import the config file which is linked here (You must call REMC1 SupportNet to download the config file): /wiki/spaces/NET/pages/16909809
Once the Forticlient is installed Start it up. You will find it in your start menu->All Programs->Forticlient
Once started go to file->settings click restore button and select the config file you downloaded above then click the OK button until you're back at the Forticlient login screen.
Fill in your user/pass for connecting to the VPN (this user/pass is supplied by Gwinn Support currently).
Under Control-Panel -> Go to Networking then click the plus sign in the bottom left of the window
Secret: The shared secret is known by Gwinn support and obtainable from Gwinn by request.
Now to connect either select the VPN from the drop down box (if you checked the option "Show VPN status in Menu Bar) OR Go to settings->Networking->click on the vpn in the left pane and then in the right pane select connect.
ON the IOS/Iphone device go to Settings->General->VPN
Account: Supplied by Gwinn.
Secret: Supplied by Gwinn as described above.