If you have questions or problems call REMC1 Supportnet (if you are a Supportnet member)

• Here is how to get a hold of us. We can do a screen sharing event with you and work through your issue How to use Supportnet

1) If you are not connected to the REMC1 WAN first connect to REMC1 with the SSLVPN

• Many entities throughout the Upper Peninsula are serviced by REMC (all schools except EUP ISD schools and Baraga are serviced by REMC1, local gov, many universities etc.). For security and privacy reasons we will not post a list here. Ask your supervisor if unsure. If you are at a location serviced by REMC1 do not connect the vpn.
• If you are at home or otherwise not connecting from an organization who is serviced by REMC1 then you must first connect to REMC1 via a vpn
• You will get your username and password from REMC1. Please see the section above "if you have problems or questions" and see the "How to use Supportnet" link for our contact info.
• Here are instructions on setting it up but we will need to allow you access and likely supply you with a username and password: District SSL VPN Connection And Clients

2) Using your web browser connect to your agencies phone system

• For example https://voip.remc1.net/ucp/ (but you need to replace "voip.remc1.net" with your schools phone system address in most cases.
• Its important to note the "https" piece. If you forget this piece the web phone will not work. You must connect via https or the phone will appear read/disconnected when you log in.
• Log into the phone system with the username and password supplied by REMC1.  Please see the section above "if you have problems or questions" and see the "How to use Supportnet" link for our contact info.
• Chrome may ask you if its OK to use your microphone. SAY YES! If you say No then you'll have to re-approve it in the settings of your web browser.
• Once logged in for the first time you will get a blank dashboard. Please go to the section below "Ive Logged in but it says I have a blank dashboard and there is no phone icon in the upper left corner

3) Im logged in! How do I use this?

• In the upper left corner should be a green phone icon. (If its not green it means there is something wrong with your connection. Contact REMC1 using the link "how to use supportnet" at the top of the page.