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This page is to use in reference to troubleshooting issues with a document camera.
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No Camera image on
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screen
1. Check all the connectors are plugged in correctly.
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7. Check all cables are good among the display device, Document Camera and your PC, replace cables if necessary.
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No computer signal on
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screen
1. Check all cables are good among the display device, Document Camera and your PC, replace cables if necessary.
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3. If you are using a Laptop, make sure you set your laptop to Dual display mode. Refer to your laptop’s user manual for the proper command.
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Distortions on my Presenter screen
1. Check all cables are good among the display device, Document Camera and your PC, replace cables if necessary.
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3. Unplug all Cables from camera, reconnect Cables again and Plug in the Power cord to the Document Camera last.
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Picture out of focus
1. Reset your camera to Default by Pressing MENU > Default > Yes > Enter. Then Power-Cycle your camera.
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7. If adjusting the focus knob does not focus the image, please click here for instructions on how to fix the focus ring.
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Screen is dark and unreadable
1. Refresh Auto exposure in your document camera’s Menu. Press Menu >Advanced > Exposure > Auto > enter.
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6. Check your projector’s bulb; it may need to be changed.
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Distorted lines running across
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screen
1. Set your camera to high frame to increase the screen refresh rate. Press Menu > Mode > High Frame > Enter. Then return to Menu, select Default > Yes. Finally power-cycle your camera.
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Software cannot detect the document camera
1. Make sure your USB cable is connected
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4. Make sure you have the most currently updated software, download list is found under Download tab.
The power light is
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completely off."Red" standby light is no longer lit up. Pressing power button does not power on the camera
1. When this happens it means you have held the power button down too long when shutting down your camera. If you hold the power button down for an excess of more than 5 seconds, the power light will turn all the way off. This is called a "hard reset". To power on your camera again you will need to unplug the power cord and plug it back in. To prevent your camera from going into "hard reset" mode again. Please only press the power button for 1 second and let go when shutting down your camera. The camera will then go into Standby mode (red light).