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Transferring calls
To transfer a call on an a VVX310 (monochrome display):
- When in an ACTIVE call press the BlindX softkey. This softkey shows up on your display and will be associated with a button under your display OR Press the TOP button in the lower left corner which looks like a phone handset with an arrow pointing to another handset. Using this last method will show your extension as the incoming number/callerID to the remote extension. Using the blindX method will transfer the call with the original CallerID intact and is the preferred method.
To transfer a call on an a VVX410 (color display without sidecar):
- When in an ACTIVE call press the BlindX softkey. This softkey shows up on your display and will be associated with a button under your display OR Press the TOP button in the lower left corner which looks like a phone handset with an arrow pointing to another handset. Using this last method will show your extension as the incoming number/callerID to the remote extension. Using the blindX method will transfer the call with the original CallerID intact and is the preferred method.
To transfer a call on an a VVX410 (color display with sidecar):
- If the extension is on your sidecar, simply press the key next to it and hang up the phone. The call will shoot off to the destination extension. You will NOT HEAR RINGING but you will see the LINE BUTTON BLINK GREEN on the extension you just transferred to. If the line is answered it will turn red. If the call goes to voicemail the light will stop blinking green and simply go dark.
If the extension is not on your sidecar:
Press the BlindX softkey under the display of your phone for a blind transfer. For an attended transfer hit the Transfer button which is the top botton button located on the lower left side of your phone with a picture of a handset and an arrow pointing to another handset.
- Now dial the extension and hit the enter/send hotkey under the display of your phone. This is an attended transfer so you can talk to the staff you are transferring to first then hang up the phone to transfer the call OR you can hit the cancel softkey (cancel will show up on the bottom of the display over the appropriate hotkey). Hitting cancel will cancel the transfer and connect you back with to the caller.
Blind Transfer
- As explained above: , blind transfer is the preferred method to transfer a call.
- Use Blind transfer to display the incoming caller's number on the extension being transferred to. (For example: , John Doe calls the secretary, who transfers the call to Jane Doe. Jane will see John Doe on her caller ID).
- You should generally always use Blind Transfer instead of Attended transfer. Only use attended transfer if you want to talk to the person you are transferring to before you transfer the call. Attended transfer does NOT send the callers CallerID and instead the call appears to come from the staff member transferring the call which is why Blind transfer should be used for most transfers.
When in an ACTIVE call Press the Blind X soft key
- Dial the extension and hang up the phone
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- You should generally always use Blind Transfer explained above instead of Attended transfer. Only use attended transfer if you want to talk to the person you are transferring to before you transfer the call. Attended transfer does NOT send the callers CallerID and instead the call appears to come from the staff member transferring the call which is why Blind transfer should be used for most transfers.
- Attended transfer allows you to talk to the staff member you are transferring to BEFORE completing the transfer. This allows you to cancel the transfer if the staff member is not there or the staff member says they are unable to take the call at that time.
- When in an ACTIVE CALL press the transfer button which is the top most topmost button on the right side of the phone with a picture of two phone handsets with an arrow in the middle.
- Type in the extension you wish to transfer too when the phone screen prompts. Hit enter/ok softkey (one of the buttons at the bottom of the display).
- The extension you are transferring to will ring. It may go to voicemail if the staff member is not present. The staff member may answer. You can talk to them and if they want the call just hang up and the call will transfer. If they do not want the call you can cancel the transfer by hitting the softkey under the phone display labeled cancel. This will cancel the transfer and connect you back with to the original caller.
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Transferringg a call direct to Voicemail
- Follow the instructions for attended or blind transfer as explained above BUT...
- Put an asterisk before the extension you are transferring to. Example *3003 (notice the asterisk/star in front of the extension) tells the phone system to transfer to voicemail.
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