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If you have problems this document
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doe not cover
PLEASE call REMC1 support at 9064877624 or open a ticket at support.remc1.net (or email your ticket to support@remc1.net) as usual.
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Soft Keys: These are the unlabeled keys on your phone below your screen. They point to an option on the screen.
VOIP: This is a common term you may hear from REMC. It stands for Voice Over IP and simply refers the type of phone system.
Phone Models: These are listed at the bottom of the page.
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Placing a call
- You do NOT need to dial 9 or any number before dialing the phone number.
- Just pick up the handset and dial the number.
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To transfer a call on an VVX310 (Teacher Phonemonochrome display) :
- When in an ACTIVE call press the BlindX softkey. This softkey shows up on your display and will be associated with a button under your display OR Press the TOP button in the lower left corner which looks like a phone handset with an arrow pointing to another handset. Using this last method will show your extension as the incoming number/callerID to the remote extension. Using the blindX method will transfer the call with the original CallerID intact and is the preferred method.
To transfer a call on an VVX410 (Admin Phonecolor display without sidecar):
- When in an ACTIVE call press the BlindX softkey. This softkey shows up on your display and will be associated with a button under your display OR Press the TOP button in the lower left corner which looks like a phone handset with an arrow pointing to another handset. Using this last method will show your extension as the incoming number/callerID to the remote extension. Using the blindX method will transfer the call with the original CallerID intact and is the preferred method.
To transfer a call on an VVX410 (Secretary Phonecolor display with sidecar):
- If the extension is on your sidecar, simply press the key next to it and hang up the phone. The call will shoot off to the destination extension. You will NOT HEAR RINGING but you will see the LINE BUTTON BLINK GREEN on the extension you just transferred to. If the line is answered it will turn red. If the call goes to voicemail the light will stop blinking green and simply go dark.
If the extension is not on your sidecar:
Press the BlindX softkey under the display of your phone for a blind transfer. For an attended transfer hit the Transfer button which is the top botton located on the lower left side of your phone with a picture of a handset and an arrow pointing to another handset.
- Now dial the extension and hit the enter/send hotkey under the display of your phone. This is an attended transfer so you can talk to the staff you are transferring to first then hang up the phone to transfer the call OR you can hit the cancel softkey (cancel will show up on the bottom of the display over the appropriate hotkey). Hitting cancel will cancel the transfer and connect you back with the caller.
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- As explained above: blind transfer is the preferred method to transfer a call.
- Use Blind transfer to display the incoming caller's number on the extension being transferred to. (For example: John Doe calls the secretary, who who transfers the call to Jane Doe. Jane will see John Doe on her caller ID).
- You should generally always use Blind Transfer instead of Attended transfer. Only use attended transfer if you want to talk to the person you are transferring to before you transfer the call. Attended transfer does NOT send the callers CallerID and instead the call appears to come from the staff member transferring the call which is why Blind transfer should be used for most transfers.
When in an ACTIVE call Press the Blind X soft key
- Dial the extension and hang up the phone
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- REMC1 has left speed dials 1 through 9 available for staff to add their own speed dial entries to the top of the list.
- To add a speed dial hit the Menu button on your phone.
- Select Features using the arrow keys (should be at the top of the list)
- Now hit the circular button in the middle of the arrow keys. For some models the button is just black. On other models there is a check mark on this button. This is the OK or Select button. Hit this button to select Features out of the menu.
- Now hit the down arrow to select Contact Directory and hit the OK button (as explained above).
- You are now in the Contact directory. You will see extensions and names of staff in your organization.
- Hit the Softkey labeled more at the bottom of the display.
- Now hit softkey labeled Add at the bottom of the display
- You are now at a screen where you can type in the first name. If you notice the number keys on your phone have letters on them. You must hit the number keys to spell out the name. Use the X key on your phone to backspace if you type the wrong letter. You can also use the arrow keys to move the cursor left or right.
- Use the down error and type in the last name (if you want). You dont have to.
- Under Contact this is the phone number to dial. Type in the number as you would dial it on a phone. This can be ANY number. 19063333333 or 2423333 etc..
- Hit the down arrow again. For the Speed Dial Index you must use 1,2,3,4,5,6,7,8,9 ONLY. Start with one. For the next speed dial you enter use 2 so on and so forth up to 9 entries.
- Now hit SAVE
- You are now back at the directory listing. You should see your new speed dial entry.
- Repeat steps 5 through 11 to add more speed dials if you need them. (up to 9)
- When done and after you hit save on your last speed dial you can just hit the Menu button to get back to your normal phone display.
- Now you can hit the up button and your speed dials should be at the top of the list.
Phone models
Staff Phone: VVX310 (Monochrome Display)
Secretary and Admin Phone: VVX410 (Color Display with Silver Stripes on Each Side)
