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- You should generally always use Blind Transfer explained above instead of Attended transfer. Only use attended transfer if you want to talk to the person you are transferring to before you transfer the call. Attended transfer does NOT send the callers CallerID and instead the call appears to come from the staff member transferring the call which is why Blind transfer should be used for most transfers.
- Attended transfer allows you to talk to the staff member you are transferring to BEFORE completing the transfer. This allows you to cancel the transfer if the staff member is not there or the staff member says they are unable to take the call at that time.
- When in an ACTIVE CALL press the transfer button which is the topmost button on the right side of the phone with a picture of two phone handsets with an arrow in the middle.
- Type in the extension you wish to transfer too when the phone screen prompts. Hit enter/ok softkey (one of the buttons at the bottom of the display).
- The extension you are transferring to will ring. It may go to voicemail if the staff member is not present. The staff member may answer. You can talk to them and if they want the call just hang up and the call will transfer. If they do not want the call you can cancel the transfer by hitting the softkey under the phone display labeled cancel. This will cancel the transfer and connect you back to the original caller.
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Transferring a call direct to Voicemail
- Follow the instructions for attended or blind transfer as explained above BUT...
- Put an asterisk before the extension you are transferring to. Example *3003 (notice the asterisk/star in front of the extension) tells the phone system to transfer to voicemail.
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- When the other line is ringing, press **<extension>
- For example, if the ringing extension is 1234, dial: **1234
- If this extension is listed on your phone's display or a sidecar you can simply press the button next to the extension and pick up the phone
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- To Access the Speed dials programmed on your phone hit the UP button.
- You can now use the arrow keys (up and down) to navigate through the list.
- If you want to dial one of the entries just select it with the arrows and hit the dial Soft Key (The left-most button under your phone display should be labeled Dial on the display).
- To exit without dialing anything hit the softkey labeled EXIT at the bottom of your display or hit the LEFT arrow button.
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- REMC1 has left speed dials 1 through 9 available for staff to add their own speed dial entries to the top of the list.
- To add a speed dial hit the Menu button on your phone.
- Select Features using the arrow keys (should be at the top of the list)
- Now hit the circular button in the middle of the arrow keys. For some models, the button is just black. On other models, there is a check mark on this button. This is the OK or Select button. Hit this button to select Features out of the menu.
- Now hit the down arrow to select Contact Directory and hit the OK button (as explained above).
- You are now in the Contact directory. You will see extensions and names of staff in your organization.
- Hit the Softkey labeled more at the bottom of the display.
- Now hit softkey labeled Add at the bottom of the display
- You are now at a screen where you can type in the first name. If you notice the number keys on your phone have letters on them. You must hit the number keys to spell out the name. Use the X key on your phone to backspace if you type the wrong letter. You can also use the arrow keys to move the cursor left or right.
- Use the down error and type in the last name (if you want). You dont don't have to.
- Under Contact this is the phone number to dial. Type in the number as you would dial it on a phone. This can be ANY number. 19063333333 or 2423333 etc..
- Hit the down arrow again. For the Speed Dial Index, you must use 1,2,3,4,5,6,7,8,9 ONLY. Start with one. For the next speed dial you enter, use 2, and so on and so forth, for up to 9 entries.
- Now hit SAVE
- You are now back at the directory listing. You should see your new speed dial entry.
- Repeat steps 5 through 11 to add more speed dials if you need them. (up to 9)
- When done and after you hit save on your last speed dial you can just hit the Menu button to get back to your normal phone display.
- Now you can hit the up button and your speed dials should be at the top of the list.
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VVX310 (Monochrome Display)
VVX410 (Color Display with Silver Stripes on Each Side)
